Windhoek pilot
Windhoek pilot terms
Updated 19 October 2026 · Get It Done, Windhoek, Namibia
Booking and price
Every booking has an approved ceiling shown before you request it. Extra work or materials must be approved by you in the app before they begin, and the professional may not collect more than the approved amount.
Scope and time
Cleaning has a fixed price for the listed room counts, size and condition. Its visit allowance is for planning, and ordinary overruns do not increase the charge. Selected areas exclude unlisted rooms. Added work or a scope mismatch must be explained and approved before work starts. Finishing early does not reduce the scope price when all agreed work is complete. Incomplete or disputed work goes through support. Standard cleaning and bounded handyman visits use one professional. Fixed-price add-ons have the task limits shown at checkout and reserve their own additional time. Specialist, team and larger jobs require a separate assessment. The plumbing diagnostic visit covers up to one hour at N$350; it is not automatically credited against repairs. Additional handyman time is N$100 per approved half-hour.
Materials and changes
Materials and the optional N$80 cleaning-supplies allowance are reconciled to actual cost with receipt evidence. Unused allowance is deducted. Each proposed change shows itemised labour and materials, the new maximum total and any additional time; only the version you approve applies. No work beyond that approval may begin. Quotes expire after seven days.
Acceptance
A preset-price request becomes a booking when an approved professional accepts it. For a quoted request, a booking is created only when you accept the professional’s quote. If nobody can take the job, we tell you honestly and nothing is charged.
Cancellation
Cancelling while we are still finding someone, or more than 12 hours before the start time, is free. Cancelling inside the last 12 hours may carry a N$90 late-cancellation fee, and a person — not an algorithm — reviews each one before it is confirmed. Once work has started, cancellation goes through support.
Payment
Pay the professional in cash after confirming the completed work and agreed amount. The professional records only cash actually received; both sides can check the receipt in the booking. PayToday and PayPulse are exploratory, not active launch payment methods. Get It Done does not collect payment passwords, PINs, wallet balances or card numbers.
Tax and receipts
No tax is added to the current pilot price. The in-app receipt acknowledges a booking payment; it is not a tax invoice. Contracting entity details and invoice arrangements must be confirmed before a paid pilot opens.
Issues and refunds
Report a scope, quality or payment issue through support with the booking reference. Support reviews the evidence and agrees the appropriate remedy with you and the professional. A refund entry records a transfer that has already been made. Confirm receipt in your booking only after the money reaches you. A reviewed late-cancellation fee is compensation for the assigned professional, with no platform commission.
Verification and reviews
Professionals are identity-checked with documents reviewed by our operations team before they can accept work. Reviews can only be written for completed, paid bookings.
Reviews and conduct
Reviews must describe your own completed booking. Harassment, threats, hate, sexual content, scams and private contact or identity details are not allowed. Use Report review to flag a problem. You can block a person from a review or booking and manage blocks in Account controls. Blocking limits direct contact and hides reviews; it does not cancel an existing job or change payment. Use booking support for an active job or safety concern. Elias and the team review reports and may remove content or restrict accounts.
The pilot
Get It Done is running as a Windhoek pilot. Things will improve and occasionally change; when the terms change we will say so here and in the app. Questions or problems: elias@twetemo.com.
Jobs needing a quote
For jobs needing a quote, post your details directly to qualified professionals. One professional can claim the request for 30 minutes to propose scope, itemised price and time. A sent quote lasts up to 24 hours, ending earlier near the proposed start. A claim reserves neither a booking nor calendar time. Your explicit acceptance creates the booking; it does not confirm payment. Dropped or expired claims return to the market. If an eligible unstarted visit is returned, the old visit ends without a customer cancellation fee and you must approve a new quote before another visit is booked. Completed work never returns to the market.