Windhoek pilot
Support
Updated 17 October 2026 · Get It Done, Windhoek, Namibia
How to reach us
Email elias@twetemo.com. That is the live support address for the Windhoek pilot — a person reads it.
Account help
Sign in, open Profile, then Chat with support. Customers and professionals have their own private conversations with authorised support staff. Replies and the final outcome appear in the app. Send a new message after a resolved conversation if you need more help.
Help with a booking
Open the booking, then Get help. Safety reports jump the queue. Finished jobs keep their Get help entry so a payment question or a conduct report can still be filed later. The other booking member cannot read your support conversation.
Immediate danger
Support chat is not an emergency response service. If you are in immediate danger, move to a safe place and contact local emergency services.
What to include
Your booking reference (GID-…) if you have one, what happened, and what you need. Do not send card numbers, PayToday PINs, or copies of identity documents unless we specifically ask.
Hours
The pilot is staffed from Windhoek. We aim to reply the same working day.