Your data and account deletion

Delete it in the app

Open Get It Done and go to Account. If you book help at home, open your profile and expand Account controls. If you work as a professional, expand Account controls in your account. Choose Delete my account, then Send confirmation code. Enter the new code sent to your verified contact and choose Yes, delete my account. Successful deletion signs you out on every device.

Cancel or resolve open job requests and claims before deleting your account. An account with a booking still in progress — being matched, confirmed, on the way or under way — cannot be deleted until that booking is finished or cancelled. The app tells you if one is open.

Delete selected data and keep your account

You can request deletion of selected data without closing your Get It Done account. Email elias@twetemo.com from the email address on your account, with the subject “Delete selected data”. Describe the data you want removed. Do not include passwords, sign-in codes or copies of identity documents in your request.

Elias and the team handle these requests. We will verify the request and explain which data can be deleted and whether any records must be retained. Requesting selected-data deletion does not by itself close your account.

No longer have the app?

Email elias@twetemo.com from the email address on your account, with the subject “Delete my account”. We reply to that address to confirm the request is yours, then delete the account within 30 days.

What is deleted

• Your email address and phone numbers
• Your name and preferred area
• Your profile photo
• Your sign-in sessions, sign-in codes and notification tokens
• Reference-check records from a professional application

What is kept, and why

• Your saved addresses are removed from your account and never offered again. An address stays attached to the finished bookings that took place there.
• Finished bookings — date, service, price and place — stay in the other person’s history: a household’s bookings, or a professional’s work record.
• Payment and commission records are kept for accounting.
• Completed or cancelled job requests, quotes, claim and expiry history, and competence-review references remain where needed for transaction history, disputes, safety or legal duties. You can request removal of selected content by email; we explain any retention that applies.
• Reviews you wrote stay on the professional’s profile without your name, marked as from a Get It Done customer.
• Documents from a professional application are deleted 90 days after the application is turned down, or 180 days after one is left unfinished. Documents from an approved application are not deleted automatically — email us and we will delete them.

Questions

Email elias@twetemo.com. The privacy notice explains what we hold and why.