Windhoek pilot
Privacy notice
Updated 4 November 2026 · Get It Done, Windhoek, Namibia
What we hold
Your email address (the sign-in identity), your name, date of birth to check that you are 18 or older, contact mobile number, account identifier, saved addresses and booking history. We also keep booking messages, support conversations, reviews, abuse reports and blocking choices for safety and moderation, optional job photos or a profile photo, payment records, including historical cash-payment confirmations and, for professionals, payout preferences, earnings and commission records. We do not collect card numbers or PayToday login credentials. If you turn on booking alerts, a device push token lets us deliver them. Gate codes and access notes are stored encrypted and shown to the professional only after they accept your booking. Job photos are shared with the accepting professional; staff may access evidence for support or safety reviews. An approved professional's profile photo and public name may be shown to the customer after acceptance.
What we don’t
We never store card numbers, PayToday passwords, PINs or wallet balances — PayToday and PayPulse are exploratory, not active launch payment methods — and your data is never sold or shared for advertising. We do not track anybody's location in the background. The one exception is narrow and deliberate: a professional can choose, job by job, to share their live position with the customer while they are on their way. It is never on by default, it stops the moment they arrive, and no history of it is kept.
Who sees what
Before a professional accepts a job they see only your suburb — never your exact address. Staff access to uploaded documents is recorded, every time, with the reason.
Native notification service
The Android and iPhone apps use OneSignal for notifications. Its SDK starts with the app and may create an installation identifier before you enable alerts. It also processes notification-interaction statistics. The booking service registers your device for alerts after you opt in. You can use the app without enabling notifications and turn booking alerts off in settings. We do not use this service for advertising or cross-app tracking.
Journey maps
App versions with native Google Maps use Google's Maps SDK to display streets and journey maps. Map requests are handled by Google. The SDK processes technical information such as IP address, device and SDK metadata, SDK identifiers, crash and performance data, and map interactions such as panning and zooming. Google's SDK privacy manifest and disclosures describe these practices. Our map renderer does not enable Google's current-location layer or start location sharing. Your phone's location permissions and the professional's separate choice to share a journey continue to apply. See Google's Privacy Policy and the Google Maps Additional Terms of Service.
Provider applications
If you apply to work through Get It Done, we collect your selected services, relevant experience, training, business names and representative authority, optional website and private work sample, identity, police-clearance, right-to-work, qualification and other required evidence, document dates, service references and reviewer decisions to verify eligibility and keep approvals current. Your website and work sample are not fetched or published automatically. Only share work you have permission to show, without private customer information. Staff can communicate with you through the authenticated application. Private reviewer comments are not included in notification-email previews. Rejected applications have their documents deleted after 90 days.
Your choices
You can edit your addresses and name in the app. To delete your account, open Account, your profile and Account controls, then choose Delete my account. Confirm using a fresh code sent to your verified contact. That signs you out, drops your email and phone from our records, and keeps finished bookings only as the other party's work history. What is deleted and what is kept. You can also request deletion of selected data without closing your account: email elias@twetemo.com from your account email and describe the data you want removed. Elias and the team verify and handle these requests, and explain any records that must be retained.
Contact
The Namibian operating entity and registration details are still being confirmed. Elias and the team handle privacy questions at: elias@twetemo.com.
Market requests and quotes
We keep posted job details and notes, claim and expiry records, quoted scope, itemised price and proposed time, customer decisions and related audit history. Qualified professionals can see the task details and suburb before claiming; do not include access codes or sensitive information in job notes. Exact addresses and private access details are available only after the customer accepts the quote and a booking is created. Dropped or expired claims return to the market; completed work stays closed. Cancel or resolve open requests and active work before deleting your account. Transaction and dispute records may need to be retained.